Privacy Policy

Effective Date: September 17, 2025

Welcome to https://libertyroofingpros.com (the “Site”). We at Liberty Roofing are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy governs our practices with respect to users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business and use the various services offered by Liberty Roofing (collectively, “Services”) (“Authorized Customers”).

1. Information We Collect

We may collect the following types of information when you interact with us:

Personally Identifiable Information: This includes, but is not limited to, name, address, phone number, email address, financial profiles, social security number, and credit card information. For Authorized Customers, we may also collect social media profile information.
Usage Data: Information about how you use our Site, Services, or communications, such as pages visited, date and time of visit, and browsing patterns.
Device Information: Technical details such as IP address, browser type, browser version, operating system, and Internet Service Provider (ISP).
Anonymized Data: We may collect demographic or statistical information not connected to an identified individual, gathered anonymously.

2. How We Collect Information

We collect information directly from Visitors and Authorized Customers through:

Forms and interactions on the Site.
Registration for Services.
Inquiries or requests submitted via email or phone.
Third-party service vendors (e.g., credit card companies, clearinghouses, banks) who provide services like credit, insurance, or escrow. These vendors may collect information to facilitate their services, and we request that they disclose how they use it, though we do not control their practices.

3. How We Use Your Information

We use Personally Identifiable Information to:

Customize the Site and make appropriate service offerings.
Fulfill buying and selling requests.
Respond to inquiries and provide requested information.
Send updates, promotions, or information related to the Site’s subject matter (with your consent).
Analyze trends, administer the Site, track user movement, and gather demographic information.
Improve our Services and ensure compliance with applicable laws and regulations.

4. SMS and Email Communications

Consent for SMS: By providing your phone number and opting in for SMS communications, you consent to receive SMS messages related to our Services, such as appointment reminders, service updates, or promotional offers.
Opting Out: You may opt out of SMS or email communications at any time by following the unsubscribe instructions provided in the messages or by contacting us at office@libertyroofingpros.com.
No Sharing for Marketing: We do not sell SMS consent or share your mobile information with third parties for their marketing purposes.

5. Sharing of Information

We may share Personally Identifiable Information in the following cases:

With Authorized Customers: Information about Authorized Customers may be shared with other Authorized Customers to evaluate potential transactions.
With Trusted Partners: We share information with third-party vendors or service providers (e.g., JustCall for SMS services) who assist in delivering our Services, under strict confidentiality agreements.
For Legal Compliance: We may disclose information to comply with court orders, subpoenas, or law enforcement requests, or when reasonably necessary to protect the safety of our Visitors, Authorized Customers, or Liberty Roofing.
Aggregated Data: We may share aggregated, anonymized data about our Visitors and Authorized Customers with affiliated agencies or third-party vendors for analytics or marketing purposes.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Use of Cookies: We use cookies to collect information about Visitor preferences, track service selections, and enhance user experience. Cookies also help protect Authorized Customers by automatically logging them off after 10 minutes of inactivity.
Third-Party Cookies: Our service providers, including Google (via Google AdSense and DoubleClick), may use cookies to serve ads or track usage. You can find more details on our cookies info page.
Managing Cookies: You can instruct your browser to refuse cookies or indicate when a cookie is being sent. However, disabling cookies may prevent some Site features from functioning properly.

7. Data Security

Storage: Personally Identifiable Information is securely stored and accessible only to a limited number of qualified employees with password-protected access.
Encryption: Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols during transmission.
Security Measures: We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no system is immune to errors, tampering, or break-ins, and we cannot guarantee absolute security.

8. Data Retention

We retain Personally Identifiable Information only as long as necessary for the purposes outlined in this policy or as required by law. When information is no longer needed, it is securely deleted or anonymized, though some residual data may remain in backups.

9. Your Rights

Under applicable data protection laws, you may have the following rights:

Access: Request access to the personal information we hold about you.
Rectification: Request corrections to inaccurate or incomplete information.
Erasure: Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing: Request restrictions on how we process your data.
Object to Processing: Object to certain uses of your data, such as for marketing.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Withdraw Consent: Withdraw consent for communications or data processing at any time.
Complain: Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at office@libertyroofingpros.com. We may require verification of your identity before processing requests.

10. Children’s Privacy

Our Services are not directed to individuals under 18 years of age (“Children”). We do not knowingly collect Personally Identifiable Information from Children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at office@libertyroofingpros.com. We will promptly delete such information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. If changes involve disclosing Personally Identifiable Information that you previously requested not be shared, we will contact you to allow you to prevent such disclosure.

12. Links to Other Websites

Our Site contains links to other websites with differing privacy policies. We encourage you to review the privacy statements of these linked sites, as we are not responsible for their practices.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: office@libertyroofingpros.com